{"id":8407,"date":"2021-12-16T19:40:50","date_gmt":"2021-12-16T19:40:50","guid":{"rendered":"https:\/\/tipisatope.com\/?page_id=8407"},"modified":"2022-08-03T21:20:07","modified_gmt":"2022-08-03T21:20:07","slug":"faq","status":"publish","type":"page","link":"https:\/\/tipisatope.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently Asked Questions and Use Terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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How much time in advance should I save the date for my party\/event?<\/span><\/i><\/div>

As soon as possible! Since people usually prefer their parties and events on weekends, our schedules are busy. Our advice is that you reach us as soon as you have a date, so we have enough time to organise ourselves to offer you and your guests the best possible experience!<\/p><\/div>\n\t\t\t\t\t<\/div>

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I'd love a pyjama party, how do I make a reservation?<\/span><\/i><\/div>

Yay, that’s great! Our reservation process is quite simple: fill out our contact form adding all the details you can. Information like the kind of party, the model of the teepee (VIP or Double), the number of guests, the date, the theme, the add-ons, and the approximate location are important. But if you’re not into filling out a form, please reach us through WhatsApp, and we’ll get back to you asap.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Do I have to pay for the reservation?<\/span><\/i><\/div>

Yes. to guarantee your reservation, we ask for a \u20ac 50 fee, which also refers to the payment of the mandatory refundable deposit.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What is the mandatory refundable deposit?<\/span><\/i><\/div>

It’s an insurance against possible damages or losses that may occur during the rental of our equipment. A deposit of \u20ac 50 is charged in advance, as a way to confirm the reservation. When the party\/event is over (upon disassembly), and if the equipment is undamaged, the amount is returned in hands or via BIZUM\/transfer within 24 hours after the event is over. Likewise, damaged products are still property of Tipis a Tope and must be returned under any circumstances. In case of breakdowns, the items that need repair or replacement will be analysed, and the amount necessary to fix it will be deducted from the deposit. If a top-up is necessary, the subsequent payment will be made according to the unit prices detailed below.<\/p>

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How long does the set up take?<\/span><\/i><\/div>

The set up depends on the amount of tents and add-ons, but it usually takes at least one and a half hours to two hours. The disassembly is bound to last the same or slightly less.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Is there a minimum space needed for the assembly?<\/span><\/i><\/div>

That’s a very important question! For each VIP teepee (single), we need a minimum free space of 120 cm wide x 230 cm long (for the 175 cm mattress + the table). For the Double Teepee, the minimum free space we need for each is 150 cm wide x 230 cm long. Circulation space not considered. You must tell us if the available space can take the number of teepee you want to hire. On the other hand, we will always advise you and we can look at it together to find the best options, in person or through photos and videos.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Do you also organise and clean the space?<\/span><\/i><\/div>

No. The space selected for the set up should already be cleaned and free when we arrive. We don’t move furniture. We also ask that, during the set up, pets are kept away from the site. The area MUST be smoke-free, for hygiene and health reasons. If teepees and fixtures smell of smoke upon disassembly, the renter will be charged a cleaning fee.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What care should I have?<\/span><\/i><\/div>

During the hiring period, the client (you) is responsible for supervising and caring for the space, items and staff. It is not allowed to enter the tent with pets, shoes, carrying sharp objects, paints, gum, nail polish, pens, makeup, or any other similar item that may hurt third parties or damage the equipment. No food or drinks (except water and popcorn) should be consumed inside the tent. Smoking is expressly prohibited inside and near the tents.<\/p><\/div>\n\t\t\t\t\t<\/div>

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Where are you located?<\/span><\/i><\/div>

We’re from Spain, and we exclusively cover the Province of Malaga. We commute from Alhaur\u00edn de la Torre \u2013 Malaga.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What is the cost of commuting?<\/span><\/i><\/div>

Our commuting is charged per kilometre, with a minimum fee of \u20ac 10. The cost per km, up to 60 km distant, is \u20ac 0.30\/km. For journeys longer than 60 km, they cost \u20ac 0.35\/km. We charge for the 4 journeys (to and from for the assembly, to and fro for the disassembly). When the pyjama party is hired for 7 children or more, there is an increase for the hire of an assistant and an extra car (to be verified).<\/p><\/div>\n\t\t\t\t\t<\/div>

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Do you do the set up for pyjama parties outdoors, too?<\/span><\/i><\/div>

Yes, and the results are brilliant! However, because the teepees are very delicate, they are assembled outdoors only when there is no forecast of rain or high winds (greater than 15 km\/h). A space for indoor assembly when under these circumstances must be provided. There is a 10% increase on the cost for outdoor set ups.<\/p><\/div>\n\t\t\t\t\t<\/div>

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What are the conditions for cancelling or changing the date?<\/span><\/i><\/div>

If the reservation is cancelled 20 days or less prior to the party\/event, the safety fee is not returned. If, when you request for cancellation, the add-ons have already been produced, the items are not reimbursed and are sent to the customer for future use (shipping by courier, shipping cost added). If you need to postpone it, we’ll verify the reason and work with you to reschedule your event for another day that works for both parties.<\/p><\/div>\n\t\t\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions and Use Terms How much time in advance should I save the date for my party\/event? As soon as possible! Since people usually prefer their parties and events on weekends, our schedules are busy. Our advice is that you reach us as soon as you have a date, so we have enough … <\/p>\n

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